Delete your account

You can delete your myHostels account and its data yourself, at any time, without asking us and without giving a reason. There are two routes: use the first if you still have the app installed, the second if you do not. If you only want part of your data removed and would rather keep your account, see Delete specific data below.

1 How to request deletion

2 What deletion removes

• Your sign-in record and profile.
• Your roommate profile, connection requests, meetings, match codes and blocks.
• Your saved device tokens, so notifications stop.
• The reports, corrections and hostel submissions you filed, including the photos and contact details attached to them.
• Any listings or adverts you own.

Anything held only on your phone — including saved hostels and cached images — goes when you uninstall the app.

3 What is kept, and for how long

Two things survive deletion, and neither identifies you:

We do not store card details or bank details at all, so there is nothing of that kind to delete. If you signed in with an email address and password, the password is held only as a one-way cryptographic hash and is destroyed with the account.

4 Delete specific data, without closing your account

You do not have to delete your whole account to have something removed. Email redwaves.techgh@gmail.com from the address you signed in with, saying what you want removed. For example:

• your roommate profile, including your short bio and preferences;
• your phone number or other contact details;
• a report, correction or hostel submission you filed, and its photos;
• an advert or listing you own.

We complete these requests within 30 days and confirm by email. Your account stays open and you can carry on using myHostels. Where a request would remove something the catalogue depends on — an approved GPS pin or facility detail that other students rely on — we will detach your name from it rather than delete the entry, and we will tell you that is what we did.